Política de privacidad

This Privacy Policy explains how BioZen Solutions, LLC d/b/a BioZen Peptide ("BioZen," "we," "us") collects, uses and protects personal information when you visit biozenpeptide.com (the "Site") or purchase from us.

1. Information We Collect

(a) Information you provide: name, email address, phone number, shipping and billing address, company or institution name (or “Independent Researcher”), research field, EIN (if provided), account login details, order details, and messages you send us.
(b) Acceptance records: when you accept our entry screen or checkout terms, we record the date, time and version of the terms you accepted, and IP address where recorded by our checkout or payment processor.
(c) Payment information: card and wallet payments are processed by our payment processor. We do not receive or store full card numbers.
(d) Automatic information: IP address, browser and device type, pages viewed, referring site and similar usage data, collected through cookies and similar technologies.
(e) From third parties: payment status and fraud-screening results from our payment processor, and delivery status from carriers.

2. How We Use Information

We use personal information to process, ship and track orders; verify eligibility and acceptance of our terms; prevent fraud, chargebacks and misuse; provide customer support; calculate and remit sales tax; keep business, accounting and tax records; improve the Site; send marketing emails if you opt in; and comply with legal obligations and enforce our Terms.

3. How We Share Information

We share personal information only with:
(a) service providers who help us run the store, including payment processing, shipping carriers, email delivery, website hosting and analytics, under obligations to protect it;
(b) authorities, courts or other parties when required by law, or when needed to enforce our Terms, prevent fraud or misuse, or protect the rights, property or safety of BioZen or others;
(c) a successor entity in a merger, acquisition or sale of assets.
We do not sell your personal information, and we do not share it for cross-context behavioral advertising.

4. Cookies and Tracking

We use essential cookies to operate the Site and cart, and analytics cookies to understand how the Site is used. You can block or delete cookies in your browser settings; some features may not work without them. Our Site does not respond to "Do Not Track" browser signals.

5. Email and Text Messages

We send transactional emails about your orders. Marketing emails are sent only if you opt in, and you can unsubscribe at any time with the link in any email. We send text messages only if you give consent; reply STOP to opt out. Message and data rates may apply.

6. Data Retention

We keep order, tax and acceptance records for at least seven years to meet tax, accounting and legal requirements and to defend against claims. Marketing preferences are kept until you unsubscribe. Other information is kept only as long as needed for the purposes described here.

7. Security

We use reasonable administrative, technical and physical safeguards, including encrypted (SSL/TLS) connections. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Age Restriction

The Site is intended only for adults 21 and older. We do not knowingly collect information from anyone under 18. If we learn that we have, we will delete it.

9. Your Choices and Rights

You may request access to, correction of, or deletion of your personal information, and opt out of marketing, by emailing support@biozenpeptide.com. Residents of certain states may have additional rights under their state's privacy law, and we will honor those rights as required. We will respond within 45 days and may need to verify your identity. Some records must be kept for legal, tax or fraud-prevention reasons. We will not discriminate against you for exercising your rights.

10. United States Only

The Site is operated in the United States and intended for U.S. residents. Information is stored and processed in the United States.

11. Changes

We may update this Privacy Policy by posting the new version with a new "Last updated" date.

12. Contact

BioZen Solutions, LLC d/b/a BioZen Peptide
317 Sunrise Cay Unit 101, Naples, FL 34114
support@biozenpeptide.com · +1 239-877-5551